DELIVERING SUPPORT

At SystemSense we take a pride in offering the very best service possible.
To our Clients that means unbeatable Support in the fastest possible time, at an unbeatable price.
We achieve these high standards by ensuring that every Support request made to us, goes into our tried and tested ticketing system for delivering support. In fact, our clients have access to this system directly, and are able to create their own support requests online, as well as by email or simply by phone.

When you need help with an ICT related problem, or if you are reporting a fault, or if you need information and require a response from ICT Support, there are three ways you can submit your request to the ICT Support Team.

By Online Submission directly into the system at the customer login area.
=> You can do it whenever you like, 24 hours a day. (Phone calls and emails can only be addressed during Office opening hours).
=> You get your Ticket Reference number instantly, which is your receipt showing that the Support Request has been received and acknowledged by ICT Support.
=> Your Support Request joins the queue instantly, so its the fastest way to get your issue dealt with.
By Phone on 0871 200 0004 and press 1 for Technical Support
OR
By Email (helpdesk@systemsense.co.uk), and we'll enter your Support request for you.

Our experienced and well organised Helpdesk will prioritise your Support Requests ensuring that you're never kept waiting:-

Emergency Support is required where critical problems effect Multiple Users. Eg. Server Down, Internet Down... These are issues which are CRITICAL and absolutely must be dealt with ASAP.
Currently we are addressing 100% of Emergency Mission Critical Support Requests within 2 hours.

Standard Support is required where problems are important and need attention, but are not immediately critical to the organisation. These problems effect individuals or small groups of individuals and will be dealt with at the earliest opportunity, usually within 8 working hours.

Planned Works are where upgrades to existing systems, new systems, new devices installation etc. These will usually be arranged in advance at mutually convenient times which cause the least disruption.

 

Testimonials

"An expert, honest and genuine IT support service with customer interests at heart."

Alan Sutton
Head Accountant
Frank Warren Promotions

SystemSense have been fantastic for us over several years. Fast, efficient and cost effective solution to all our IT needs”

Alan Sutton
Head Accountant
Frank Warren Promotions

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