Fixed Cost Monthly Support
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At SystemSense, when we say Fixed Cost Monthly Support Contract, we mean it.
Our package is exactly what it says on the tin - Unlimited usage IT Support for a fixed Monthly cost.
Both Remote Support and Engineers working onsite are included, for all Maintenance AND Administration of your ICT Systems. And for all this there are NO EXTRA COSTS at all.
The only caveat WE HAVE to this is that it doesn't include additional work such as office moves. And UNLIKE many others, our Fixed Monthly Contracts do include equipment additions, provided they are added to the Contract at the time.
Machines DO NOT have to be in warranty.This allows the business to plan IT costs with far more accuracy and gives the managers piece of mind with access to their own IT Support Department when needed. You can add additional machines to the contract when you want at the same price, as you expand.
This includes as much Planned Work or Emergency Call-Out as your organisation requires, or even a permanent presence on site, if required. The level of support provided will include agreed response times and will set out exactly how you need to be covered. For this reason we can only offer Fixed Rate Contracts pending a site survey.
The Fixed Rate Contract will also stipulate when support is to be available. For most organisations, weekday cover from 9am until 6pm is sufficient (office hours), however some will require 24 hour cover 7 days a week.
Emergency cover outside of these times, and Planned Work in the evenings or at weekends can be arranged as required at NO EXTRA COST(even if it is not part of the agreed cover period).
Telephone & Email Support is FREE OF CHARGE, whenever needed.
Click Here for a free site survey and quotation, for unbeatable service & pricing on Fixed Monthly Cost ICT Support